Payroll not sending emails

Karrabee2

I have put in 4 support requests and had no response frpom MYOB:

Niehter desktop accountright nor web-based versions will send employees their paysheets. There are no new employees they have had emails previsouly. no other information has changed and this has been going on for 6 weeks now and i am beyond frustrated.

Genreve_S

Hi @Karrabee2, 

 

I can see how this can be frustrating; pay slips not going out is certainly something that needs checking. You can try checking in AccountRight by heading to Payroll > Print/Email Payslips > Email tab, filtering to the last pay, making sure they’re showing as To Be Emailed, then tick a couple of employees and click Send Email to test. In the browser, check Settings > Payroll settings > Email defaults to confirm the From email is correct and active, then try emailing a payslip to your own address.

 

It’s also worth asking one employee to check their spam/junk folder. If there are specific email addresses that never receive anything, include those when you contact support so they can be checked for blocks.

 

If it’s still not working, you can log a ticket again via My Account (it usually takes around 3–5 days to get a response), or chat with the team through MOCA, our virtual assistant, on myob.com/support and ask to be connected to Live Chat so someone can look into your file more closely.

 

Regards,
Genreve