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Unable to load data in MYOB Assist

janecorke

Hi there. I am having issues with myob assist saying it can't load data as per the screenshot below

Any ideas on how to fix this please? We have deleted the app and reinstalled. Inactivated the email login and reactivated but no change?

Thank you

Jane

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Princess_R

Hi Underwatch,

Appreciate you giving it a shot yourself. It's weird that it’s not loading, as there are no known issues with MYOB Assist at the moment. Most of the time, completely deleting the app and downloading the 64-bit version fresh from the Google Play Store fixes it.

I see you already have a support ticket open, you can keep an eye out for our support team’s reply by email. If you’d prefer, you can also visit our Contact page for other ways to get in touch.

Cheers,

Princess

Underwatch

MYOB ASSIST.

Mine won't load on a Samsung S24 Ultra. Uninstaller app.

Cleared the Cache.

Cleared the Data.

Nothing is working to add existing products when making a new Quote or Invoice.

Underwatch

Mine won't load on a Samsung S24 Ultra. Uninstaller app.

Cleared the Cache.

Cleared the Data.

Nothing is working to add existing products when making a new Quote or Invoice.

Isaiah_C

Hi Everyone,

Just a quick one to let you know the issue with MYOB Assist not loading data has now been sorted. Thanks for hanging in there while we got that fixed. Really appreciate your patience.

Regards,
Sai

Amanda_CWF

I ended up calling yesterday. Spent 2 hours on the phone to them. The issue was finally resolved last night.

dddddddddd

MYOB - any updates please?

charmy

Hi Earl,

Thank you problem now all sorted and we can access missing data file. I rang MYOB priority support and they needed to restore the data file from the online backup.

Regards,

Charmaine

Amanda_CWF

Us too. Our phones are saying we have the latest version (no update available).

C-E

We are using the 2.2.2 version of the app

dddddddddd

We are also having the same problem across multiple users and files

C-E

Hi @Amanda_CWF

We have the same issue. Our staff are using the tick that says MYOB capture only string and file user and are getting the unable to load data error message. I too hope that this can be resolved quickly.

Amanda_CWF

Hi @Earl_HD,

We are having the same issue and the fix has not fixed it for us.

I have tried again this morning, uninstalling the app and installing however the 'unable to load data' is still coming up.

This is a massive issue for us at the moment and really need it back up and working ASAP.
Thanks,
Amanda

Earl_HD

Hi @charmy,

That does sound unusual. Please update your app to the latest version and then check if the other company file appears.

Looking forward to your response.

Regards,
Earl

janecorke

Thank you for your prompt attention. I'll let you know if we have any issues after doing the above.

charmy

We have two data files in MYOB Assist. Can access one, but the other is not showing at all for our service staff to use today.

Kind regards,

Charmaine

Earl_HD

Hello @everyone, the issue has now been fixed.

Please make sure you update your app to the latest version to apply the fix.

Thanks again for your patience while we worked through this.

@janecorke @Krystal04 @Jason15

Regards,
Earl

Earl_HD

Hi @everyone,

Thanks everyone for your patience! I'm happy to share that our team has identified the issue and is already working on a fix. We’ll post an update once it’s been released into the product.

Thanks again for bearing with us while we worked on this.

Regards,
Earl

Krystal04

Hi Earl,

We are having the same issue, seems to only be happening to people with contact access.

@Earl_HD

Earl_HD

Hi @janecorke and @Jason15,

Appreciate for the screenshot, super helpful! We don’t currently have any other reported cases of this behaviour, so I’ve forwarded this to our team along with your account details so they can investigate further.

@Jason15, I’ve sent you a private message as I haven’t been able to locate your account on my end.

Looking forward to hearing from you soon!

Regards,
Earl

Jason15

I am having the same problem