I cannot sign in simultaneously with two different user emails

Question

This issue started this morning.

We manage multiple entities with different ABNs, each using separate names and email domains.

When we sign in to one entity with its email, any other entity logged in with a different email is automatically signed out.

This significantly reduces our efficiency and productivity when managing multiple entities at the same time.

Is there a solution?

@Mike_MYOB

@AmandaMYOB

Mike_MYOB · Answer

Hi @MYOB_LT_User , EAP testing with customers started on the 9th Feb.
There are multiple benefits behind the introduction of SSO which explain the 'why' behind this change. Perhaps best read here from our product manager.

MYOB_LT_User · Answer

Thanks, Mike. @Mike_MYOB

However, from a security perspective, could you explain why this change is necessary, given that the accounts use different email domains?

I’m also curious - when your team was planning these changes, did they consider how this would impact users with multiple email accounts, or consult with customers first who pay for MYOB on a monthly basis?

Mike_MYOB · Answer

Hi @MYOB_LT_User , another member has answered your question on another thread.
Copying it here in case and so others can see!

Upgrade 19 March 2026 | MYOB Community