MYOB Superannuation

Question

Hi MYOB Team,

I am seeking urgent assistance with Pay Super transactions.

The Issue:

* The funds were successfully debited from our business bank account
* The employee's superannuation fund has confirmed they have not received the contribution.
* We have not received any refund or "dishonour" notification in our bank account.
* In MYOB, the transaction status currently shows as Completed

Earl_HD · Answer

Hi @LCrowhurst,

Good question! Whether it’s AustralianSuper acting as a clearing house or MYOB Pay Super, the total time depends on:

* Bank direct-debit and banking cut-offs
* The clearing house’s own processing cycle
* How quickly the fund allocates contributions (funds can currently take a few business days to apply money even after they receive it).

Regards,
Earl

LCrowhurst · Answer

ok thanks for the explanation If Australian super is going to be a clearing house and my contractors super is with them will it be quicker to clear than using MYOB?

Genreve_S · Answer

Hi @LCrowhurst,

Great question, it does sound like a long time for processing super on paper.

For Pay Super, “up to 7–10 business days” is the full end‑to‑end window from when you approve the batch to when every fund has received and allocated the money, not MYOB just holding onto it the whole time. A typical payment is more like 3–5 business days, but we quote a longer window to allow for weekends, public holidays, and occasional delays at individual super funds.

Behind the scenes, it works like this:

* Your bank account is debited, and the money goes to the clearing house (SuperChoice).
* By law, the clearing house has to allow about 4 business days for the direct debit to fully clear before sending it on to the super funds around the 5th business day.
* Each super fund then has a few business days to allocate the contribution to your employees’ accounts and confirm back, which is when MYOB updates the status to Completed.

So it’s not MYOB “sitting” on your money for 10 days, the time is made up of the bank clearance period, the clearing house’s legal obligations, and the processing time at each super fund. In most real‑world cases, you’ll see it clearly faster than the full 10 business days.

Regards,
Genreve