CMN.ATO.PAYEVENTEMP.000389 error Received from ATO

Question

Hi All,

I have received CMN.ATO.PAYEVENTEMP.000389 error from ATO after submitting an update event through STP to MYOb.

I had two past employees with (-ve amount) due to the correct revarsal from past year. Both are not active now in MYOB.

How to inform ATO that they hasn't been paid and they should have $0 YTD.

Earl_HD · Accepted Answer

Hi @NatWeb,

Thanks for reaching out about this.

The CMN.ATO.PAYEVNTEMP.000389 error is a bit different to other STP errors. If you were able to finish the pay run and see the usual declaration to the ATO screen, you can go ahead and declare it, in that case there’s nothing further you need to do for that error.

If you weren’t prompted to declare the pay run to the ATO, you can send it from the STP Reporting Centre instead: Please see this help page Fix rejected reports in Single Touch Payroll and scroll down to the CMN.ATO.PAYEVNTEMP.000389 errors.

Regards,
Earl