We have just upgraded from the old v19.5 to Business(lite?). In the old version a lot of useful stuff was tied to the customer: Tax codes (we sell wholesale and retail), comments (opening hours, preferred delivery days, locations etc. this is used by the warehouse drivers as delivery instructions), invoice style and layout (commercial invoices could split out WET and GST), BSB and account number for customer payment. Our process is: The invoice is raised; a pdf is sent to the warehouse and a paper copy attached to carton which is then delivered.
None of this is available in Business.
After a chat session with MYOB we found a clunky work-around for the tax codes (new sales accounts for commercial and retail sales that need to be entered at every line item).
I’m hoping there may be solutions for the other problems.