login/authorize super payments via SMS not working

lba

Hello

This has been operating well to date, but as of last week, im not getting the austhorisation CODES. 

I've not changed mobile numbers and the details recorded are correct for both. I have re tried several times, but no success. There are no fault codes or alerts displayed, nothing.

Just no SMS code to finalise authorisation of payments .

( And no SMS to log in to myob anymore - but email works)

 

Help is appreciated. Thank you.

Princess_R

Hi @lba,

 

That must have been really tough to deal with, especially since you’ve already tried so many times. It’s definitely strange that SMS isn’t working, especially for your login as well.

We can try a few quick things on your side:

• Make sure your phone has good reception and can receive other SMS messages
• Restart your phone
• Remove and reinsert the SIM card

On top of those steps, it’s really best to reach out to our support team, as this issue needs a closer look at your account. You can either give them a call, or use our virtual assistant MOCA to connect with a live chat agent.

 

Cheers,

Princess