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Online Administrator & Owner of Company Files

V_Oliver

I was wondering how I go about in changing the online administrator & owner of company files that I currently have access to, which I no longer need due to a new Bookkeeper that's taking my role?

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Doreen_P

Hi @V_Oliver,

You don’t need to change it yourself. Make sure to contact our team and they can update the online administrator/file owner to the new bookkeeper. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

Cheers,

Doreen

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noraob

Live Chat is not working and I cannot access My Account. Error message says "you don't have access to the page"

V_Oliver

Hi Doreen,

Many thanks for getting back to me with this information, which I will arrange now to complete.

Doreen_P

Hi @V_Oliver,

Cheers,

Doreen