show to fix super payment

LYN57

I have recorded payroll, then went to pay super. Employers were all there, I clicked/ticked RH box thinking I was selecting employees to be paid super & the employees name disappeared. How do I edit it to get the employees name on super payment to be paid, without deleting/reversing the whole payrun.

Isaiah_C

Hi @LYN57,

 

Sounds like that gave you a bit of a heart-stopping moment there. Just to clear things up, in the Pay Super window you're not actually selecting employees directly. It's more about selecting the super funds / payees. So when you tick or untick that box, it can look like employees disappear, but they're usually just grouped differently or filtered out based on what's selected. You shouldn't need to reverse the whole pay run. What I'd suggest is jumping back into Payroll > Pay super and having a quick check on any filters that might be applied, like the super fund or date range, as that can sometimes hide employees from the list. You can also try unticking and re-ticking the relevant super fund, as that often refreshes things and brings the employees into view. While you're there, it's worth double-checking that the payment period dates cover the pay run you just processed. If the employees are still playing hide and seek, it might be a good idea to open the pay run again and make sure the super has been accrued correctly for those employees. 

 

And if it's still not behaving, our support team can take a closer look at your file with you. Reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account.

 

Regards,

Sai