Fixing Super payment Error

knm0741

Hi ,

I noticed that there is a new way to fixing a Super error instead of reversing the whole Super batch.

https://www.myob.com/au/support/myob-business/payroll/superannuation/returned-superannuation-contributions?productview=BrowserIt

 

I followed the instructions. This makes sense except for the very end on Step 3 where it tells to 

You don't need to select the pay reversal (the negative super amount) when making your super payment – only select the reprocessed payment.

 

What happens to this negative figure?  It now just sit in my pay Super section and I don't know how to get rid of it. it pops up every time i try to make another Super payment.

 

how do I get rid of it?

Doreen_P

Hi @knm0741,

 

Thanks for sharing the help article you’ve been using for the returned super contribution, that process is for MYOB Business. If you're on the browser, there isn’t a way to clear or remove that negative line from the Pay Super window. It'll keep showing and you just need to leave it unticked and only select the new, reprocessed payment when you make your next super payment.

 

For @Alplasco, you can use Pay Liabilities to clear the successfully paid contribution so they drop out of the Pay Superannuation window. To process the returned payments, make sure to only tick the new and correct super line for payment. You can also check out this link about reversing superannuation payments.

 

If you have any questions about processing super, our team can also help with this. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

 

Cheers,

Doreen