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Super payments

NTTilt

Hi,

Just looking at create super payments and (although I'm not ready to use it yet) it's only showing me one of my employees super funds. Not all of them. How do I fix this?

TIA

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NTTilt

Hi Princess

Thankyou that worked perfectly, all appearing now in paysuper.

Cheers

All comments

NTTilt

Hi Princess

Thankyou that worked perfectly, all appearing now in paysuper.

Cheers

NTTilt

Thanks Doreen,

I've attached a screen shot, the box is greyed out?

Screenshot 2026-04-22 111416.jpg

Doreen_P

Hi @NTTilt,

If some employees are mysteriously missing when you go to create a super payment, it usually means their fund isn’t set to use Pay Super yet. For a quick check, go to:

Open the employee’s card
Go to the Superannuation tab
Click their super fund line
Tick Pay using Pay Super
Save, then repeat for any other missing employees
Head back to Create super payment and refresh so everyone eligible shows up in the list

If you still can't see other employees in the Create super payment window, you can reach out to our team so they can what's causing this. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

Cheers,

Doreen