OTE conversion to QE

Question

Hi, What is the current process for the update payday super pay categories from OTE to QE. Thanks

Earl_HD · Answer

Hi @lisafin,

It’s unusual that you’re not able to save after ticking the exclude option on the pay item. The best next step is to reach out to our support team so they can look into your file directly and sort this out for you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

lisafin · Answer

I have noticed a payroll category was set incorrectly - it should have been excluded from super calc and OTE. I tried to tick the exclude option in Pay items but it will not save?

TanyaBennett · Answer

Thankyou. So there is also no change to creating new pay categories