Cannot connect to payday filing

Question

This nz.agencyapi.myob.com page can’t be found

No webpage was found for the web address: https://nz.agencyapi.myob.com/sbr/ird/gateway/auth?code=h7dfbrw9q8765v7sqtdb4kyhj4h25zskjx253vxxbtpfhgyw45y4zhr7vfncdm8wfdmrtc87wy7nmp557w8x9crc8xfgmjz23zt2&state=ff88c543db9c3ce8997dc9bc89fbc58a

HTTP ERROR 404

Constantly getting the above when i try to connect to payday filing, any suggestions?

Natasha_Mason · Answer

Hi, did your issue resolve? I have the same issue and have been told it is my computer and to contact an IT company. Given it is one client out of 13 that I process payroll for, I don't think it is a computer issue. I hope your issue did resolve though.

Isaiah_C · Answer

Hi @gbw88,

That error popping up when you're trying to connect to payday filing is definitely not ideal. Appreciate you flagging it! A couple of quick things you can try that usually do the trick:

* Give your browser cache a quick clear (it can hang onto old data and cause weird errors like this)
* Or jump into a different browser and try again

Once you're back in, head over to Payday filing > Inland Revenue settings, then authorise MYOB from there.

Regards,

Sai