Myob super payment status complete but not received in super funds

Question

Hi,

The transaction shows as complete in payday super but doesn't reflect in super account yet, what could be wrong with it?

Doreen_P · Answer

Hi @ultratuneglen,

Great question! In MYOB, “Complete” just means the Pay Super payment has finished processing on our side and been sent off to the clearing house/super fund. It can still be making its way through the fund’s own processing, so it might not show in the member account yet. Since the status is already completed, it’s best to reach out to our team so they can look up the payment, grab the reference details for you, and you can then check it directly with the super fund if needed. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

Cheers,

Doreen

ultratuneglen · Answer

I checked FAQs and understand that it can take upto 10 days but my question does 'Complete' status on myob not mean actual complete transaction? Can it still be in process at super funds' end ?

Doreen_P · Answer

Hi @ultratuneglen,

Totally get why that feels a bit nerve-wracking when Payday Super says “complete” but nothing’s showing in the fund yet. It usually takes around 4 business days for super payments to be authorised, processed and land in the employee’s super account. Because there can be delays (like data errors or fund processing lags), it’s best to allow up to 10 business days for everything to fully clear. If you want more detail, you can also check the FAQs in this link and look for the “How long does it take for superannuation funds to receive payments?” section for a deeper rundown.

Cheers,

Doreen