Single Touch Payroll

Peter_BKPlus

I have been informed by two of my clients accountants that payroll is not getting reported correctly. The MYOB Business files show that I am Reporting on STP Phase 2.

I converted the files from AccountRight. 

Peter W.

Genreve_S

Hi @Peter_BKPlus, 

 

That does sound a bit odd. Moving from AccountRight to Business doesn’t always mean there’ll be an STP issue, but if this started around the same time as the move to STP Phase 2, these would be the first things I’d check:

• there may be unreported pays that were processed before the move to STP Phase 2 was fully completed
• an update event may not have been sent after the move, so the ATO could still be showing older year-to-date figures
• some payroll categories may still have incorrect or missing STP Phase 2 ATO reporting categories

If those don’t seem to be the cause, I’d recommend reaching out to our support team so they can take a closer look. You can reach out by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant. 

 

You can also read through this link as reference: Moving to STP Phase 2 after the STP Phase 1 shutdown.

 

 

Regards,

Genreve