Hi I have just amended a user from File User to Online Administrator - now that user cannot access the file. Please provide a solution. Thanks.
Hi @accountFIT,If a user was changed from File User to Online Administrator and then lost access to the file, the first thing to check is whether that user still has the correct access against the company file and has accepted the latest invitation linked to their email address.
If everything looks correct and they still can’t get in, this may need a bit more checking from the back end, so it’d be best to reach out to our support team for further help. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.Regards,Earl
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