Unable to login to my account for over 2 weeks.

Question

I have been unable to login to my account for over 2 weeks. I get the 'Something has gone wrong ' error message. I lodged a support request 2 weeks ago and am still waiting for a response having called twice to chase up. Is

MYOB actually running a support desk any longer?

SHA07 · Answer

Thanks Genreve. Whilst I have now finally received some feedback with regard to the issue (it looks like it was more widespreadh than just my own files that were inaccessible), unfortunately I am almost now a full 3 weeks without access to my accounting files, coming into EOFY, with no visible fix in sight. If a company like MYOB are going to force everyone onto a subscription model with accounting files to be kept in the cloud, then they need to be able to keep the files in the cloud accessible at all times, and there should never be more than a 48 hour interruption. Totally unacceptable in my eyes.

Genreve_S · Answer

Hi @SHA07,

Sorry to hear you've been having trouble accessing your file for so long. We're currently experiencing a higher than usual volume of support requests, and we appreciate your patience. I've checked and can see you’ve since been in touch with support, and your request is now with our Data Services team under case 03105060 for processing. I can also see this has been further escalated internally for review.

As this is already with the teams handling this issue, updates will come through the active support case while they work on the file.

Regards,
Genreve