Single employee card file won't open - wants to restart myob

Question

All the info I can find on this issue indicates that it is a back-end database issue that MYOB have to resolve.  "Run a script".  I have emailed, I am currently on the telephone.  On hold for 1h30 and counting.  Support request number 03098754.   The employee was very unhappy their pay rise didn't show in the text of their payslip.  This MUST be fixed before next pay run.

RubyBou · Answer

Thank you, once I got someone on the phone, it was an easy fix (2h30min on hold)

Genreve_S · Answer

Hi @RubyBou,

Thanks or sharing your issue with your employee ard file. I saw you were also replied to by Princess on your other post here: https://community.myob.com/discussions/staffing_and_payroll/card-file-cannot-open-employee-card/910740/replies/914265

For continuity, you can read it and continue the conversation from there. If you have any other issues, feel free to post again.

Regards,
Genreve