Unable to active GL code

Question

hi there, team member has accidentally inactivated a GL code and tried to click "mark as active" but keeping getting error message saying "You have cheques or deposits for this account in your files" and not able to make the GL code active again... pls assist as this GL code is used regularly each month in that file

Engine_Property · Answer

Hi Genreve, thank you for your response above.  Currently, there are couple of support tickets that we are working with MYOB support and it is very disppointing to say, the experience dealing with your support team in resolving those issues has been aweful and still ongoing & unresolved since few months now.  That's why I have posted on community this time to get quick response or solution. There is several technical issues that we are encoutering which MYOB is still investigating and no solution provided.. simple as bank rec options not working!

Genreve_S · Answer

Hi @Engine_Property,

That's odd, the error message "You have cheques or deposits for this account in your files" generally only appears when changing the liability type, not when reactivating an account. The usual workaround is to create a new account and use that account moving forward.

That said, as this is quite unusual, I’d recommend reaching out to our support team first so they can take a deeper look. You can do this by creating a support ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant.

Regards,
Genreve