I tried to cancel my account but couldn’t get through now i’ve been charged

Question

Called multiple times to cancel couldn’t get through now i’ve been charged after they said their team would call me back. Now i don’t know how to dispute the charge.

Princess_R · Answer

Hi @han114,

Thanks for getting back to us. For privacy and security reasons, we can’t share our team members’ names publicly here.

We did manage to locate your cancellation case using the email address connected to your Community Forum profile. If you check that case, you should be able to see the reply from our team confirming your account cancellation.

Cheers,

Princess

han114 · Answer

Hi earl!

who was the email from? I only have an email notification from you on here and about cancelling my account nothing else.

cheers

Earl_HD · Answer

Hi @han114,

Totally get where you’re coming from.

I can see that our team was able to reach out to you earlier this morning and successfully help with your initial concern. For the second issue relating to the charge, please reply directly to the email you’ve received so the team can continue working through that with you and keep all communication in the one place.

Regards,
Earl