Can't email invoices from within MYOB Business

KTWilliams

The Send button which allows us to email sales invoices to clients is greyed out.

Please help.

 

Genreve_S

Hi @KTWilliams, 

 

If the Send button is greyed out in MYOB Business, the most likely causes are incomplete business verification, email defaults not being fully set up, or a browser/CAPTCHA issue. But if you are using the NZ version, email verification part may not apply to you. 

 

If you haven’t already, try another browser or an incognito window and double-check Sales settings > Email defaults. If it’s still happening after that, its best to reach out to support to further investigate the issue. You can reach out by creating at ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant. 

 

Regards,
Genreve