An unrecognised error occurred - EmployeePayrollDetails_StandardPayListOutOfSync

Question

I am trying to set up a new employee and on the browser, I'm getting this error in the Create Employee screen. Shouldn't error messages actually tell you what the problem is so you can fix it?

Would love this solved asap as I need to pay him today and would prefer not to have to start over in the Desktop!

georgieh · Answer

After another request I finally got an answer on this error message - complete half the task, then save it and re open it. If this doesn't work, go to the desktop, remove the standard pay lines, re enter them and save it. I'm assuming I then go back to the browser and cross my fingers, while risking wasting my time entering all the details only to receive the error message again.

That is not a solution - that's a broken system!!! We need easy - just enter the details and press save.

georgieh · Answer

I'd just like to note this has just happened to me again, so once again I have wasted my time setting someone up, only to have to start over in the desktop.

Earl_HD · Answer

Hi @georgieh,

Thanks for following up, and I understand your concern.

I’ve checked the case and can see that it’s already in our team’s queue. At the moment, the team is still working through older cases first, but once this case is assigned to one of our team members, you’ll receive an email update straight away.

We appreciate your patience in the meantime.

Regards,
Earl