Pay Day Super 'COMPLETED' but no bank withdrawal

Question

Hello,

I have now processed x2 pay periods with Pay Day Super, MYOB Accountright.

The 1st Pay Super batch shows Completed, but no funds have been debited from my nominated bank account.  Yet, myself as an employee have received super contributions to my fund for this pay period.  This batch sat in Status 'Processing Payment' for est 5 days which seems lengthy.

The 2nd pay processed, is status Processing Payment, yet the funds have been withdrawn from my bank account.

Can you please advise what may be happened, and if i can doing anything to fix this.

Thanks, Ainsley

BATCHSTATUSBANK DEBITSUPER RECEIVEDPS01 (4/6/26)CompletedNOYESPS02 (11/6/26)Processing paymentYESNO

Genreve_S · Answer

Hi @HDAdmin,

Yes, if the payment has already come out of the bank account, it can still be normal for the batch to show as Processing Payment for a few more business days while it moves through the clearing process.

From 1 July, the key thing is that the super needs to reach the employee’s fund within 7 business days of payday. In many cases it’s quicker, but it can sometimes take up to 10 business days depending on processing times.

Also, Completed means the payment has been processed successfully and sent through, but it may still take a little longer for the super fund to show it in the employee’s account.

Regards,
Genreve

HDAdmin · Answer

Hi,

I processed PaySuper on MYOB for the first time on 12/6/26. The fund was withdrawn on the same day, but status still says "Processing Payment".  I read it may take 10 days but when your website says "Employees will expect to see their super contributions hit their account within 7 business days of being paid", 10 days is too long.  Will the processing time get shorter from 1 July?

Also, once status says "Completed", does it mean the employees received fund then?

Doreen_P · Answer

Hi @AinsleyCMP,

Good to have both batch dates there. If the 11/6/2026 batch is still not completed after 10 business days, it’s worth checking with our team so they can review why it’s still pending. Please raise the 4/6/2026 batch with it as well, since that one has already been received by the fund but hasn’t come out of your nominated bank account. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

Cheers,

Doreen