My super payment was more than my quarterly allowance

kelanne

Hi there

Normally we pay super quarterly so in preparation for July 1 Pay Day Super changes, last Friday I paid all due super (April through to Friday) via Super Pay.  I noticed today that the payment has not been taken from the bank (it is usually immediate).  I then realised that my super payment quarterly limit amount was not large enough to allow for Friday's payment together with the payment made in April for the Jan-March quarter.

I have gone in to the Super Pay settings and increased the super payment limit but am unsure if the payment will go through.  The payment is showing as "processing" in Super Pay.

Can anyone advise?

Thanks

Isaiah_C

Hi @kelanne,

 

Thanks for explaining that, and good pick-up on the Super Pay limit setting. If the payment is still showing as Processing, it may still go through now that you’ve increased the super payment limit. In most cases, if there’s an issue with the payment limit, updating it should allow future processing to continue, but if the funds still haven’t been taken from your bank by tomorrow, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account and we can look into it further.

 

Regards,

Sai