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Invoices Page, Activity Column not current

JessicaB

Hi,

5 days ago (11th June) on my Invoices Page, under Activity column where it shows emailed/not emailed status, stopped updating and none of the invoices show as emailed.

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sues0204

me too!

AlexBint

Hi, I have been having the same issue for the last week as well. Just a long list of things not working....... And the price has gone up for this pleasure!

Teresa_5_vip

I am having the same problem

Genreve_S

Hi @JessicaB,

Thanks for flagging this, and thanks @Albare for confirming you're seeing the same thing.

We've seen similar reports where the Activity column on the Invoices page isn't updating properly, even after an invoice has been emailed.

There isn't a confirmed permanent fix just yet, but it's worth trying to re-send the affected invoice, as that can update the Activity status in some cases. You can also open the invoice itself and check the Activity section there, as it may still show the email activity even when the Invoices list stays blank.

Our team is still looking into it. If you'd like this looked at for your file too, you can reach out to support through My Account or live chat through MOCA, our virtual assistant so it can be logged and tracked.

Regards,
Genreve

Albare

Same.