Super

MTurner6328

Hi, I have had a super payment for one of our employees bounce back as the member number they had given me was incorrect. 

I noticed it when I was reconciling the accounts, as it has come back as a deposit in reconciliation but the money has not come back into our account. The transaction has a grey arrow next to it.

How do I correct this?

Isaiah_C

Hi @LStefani,

 

Thanks for reaching out. If the super payment bounced back because the member number was incorrect, you’ll need to update the employee’s super details first, then reverse the entire Pay Super transaction before reprocessing it. You can’t reverse just one contribution, and reversing it won’t change the employee’s pay. Here’s what to do:

 

• Go to Payroll > Manage Payments
• Open the Pay Super transaction
• Go to Edit > Reverse Pay Superannuation
• Set the date to when the payment was returned
• Click Record Reversal

 

After that:

 

• Reprocess any contributions that were successfully paid using Pay Liabilities, so your accounts are updated without resubmitting those payments.
• Reprocess the returned contribution through Pay Super once the employee’s member details have been corrected, which will resubmit the payment to the super fund.

 

For the reconciliation side, it can look a bit odd at first. If you use bank feeds, you’ll need to hide the returned or unpaid super bank feed transaction. If you reconcile using a bank statement, mark the original paid Pay Super transaction, the reversal, and the Pay Liabilities transaction as reconciled so the totals balance out. For reference, this guide walks through the steps here: Reversing superannuation payments

 

Regards,

Sai