Change bank account direct debit for subscription

Question

I have raised a support ticket now but i have on 2 occassions tried to seek support via your live chat however keeping us waiting over 2 hours at a time and then just cutting off the discussion is really not helpful, particularly when i referenced the support ticket number.

As a result it is now a problem because we needed to change the direct debit for our subscription as the old account has been closed.  My MOYB and all of your online help are not helping. we cannot change the direct debit and last time we made amendments, you team had to do it over the phone.

Can i please have some help that does not direct me to your online links?

Rochelle27 · Answer

as mentioned i am still awaiting a call when my service ticket was raised 11/6/2026. I have also tried calling and no one ever picks up the phone.  Another 58 minutes on the phone today and still no response. I suggest MYOB has a serious issue with customer service.  Please do not divert me again to the My account dashboard as it does not do what I need as i have already explained.  I am an experienced MYOB user 20 + years - I think I know if something is not working!

AmandaMYOB · Answer

Hey @Rochelle27

Sorry for the misunderstanding. Please raise a support ticket via your My Account dashboard for further assistance as your ticket will be escalated directly to the billing team to be actioned. Please note, it may take a little longer to get back to you as we are experiencing a higher volume of requests at the moment.

Rochelle27 · Answer

I am not sure you read my comment.  We cannot change it in MY ACCOUNT Dashboard because we have multiple MYOB accounts all linked to different bank accounts and there is no option for us to change this. A support person needs to attend