A problem occurred with processing this super payment. Please refresh the browser, check the det ...

Question

ails and try again.

I am trying to process a super payment. I keep getting this error message:

"A problem occurred with processing this super payment. Please refresh the browser, check the details and try again."

I have rteid all the suggestions including clearing my browswer cache, checking all the payee and fund details but am still unable to get the payment to go through.

Princess_R · Answer

Hi @FairyHill,

I’m so sorry this has taken longer than expected and has been upsetting. The error you’re seeing needs a closer look at your Pay Super setup in the backend, which our support team will need to handle. I’ve followed up on your case, but with the current high volume of support requests and backlogs, I can’t give you an exact timeframe for when they’ll get back to you. What I can do is that I’ll keep monitoring your case and make sure it gets the attention it needs.

Cheers,

Princess

FairyHill · Answer

Thanks Earl. I lodged a request on 19 June 2028 and I still have not had a response. It's been crickets.

Earl_HD · Answer

Hi @FairyHill,

Thanks for sharing the error details, that’s really helpful. This one will need support from our team, as it requires a fix on the back end. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl