Again, a problem with reconciliation, I think due to the ridiculous auto-reconcile that just doesn't work.
I now cannot choose my date range to reconcile a Visa account....so therefore it does not reconcile of course! See screenshot
Constant issues with this with MYOB!
Can anyone help?
Hi @celiaRGD,
Sorry for the delay here, and I can understand how different the new update is.
Under normal circumstances, you should be able to change the dates in Reconcile accounts, so i checked and coundn't find any cases similar as yours.
A few things to try first:
If the date range is still locked after that, please reach out to our support team so they can investigate the file further. You can do that by creating a ticket through My Account, or by connecting with our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
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