I have forwarded an application to MYOB to increase our online superannuation payment limit. Initially, I was advised it would take 3–5 business days from last Monday, however I have still not received any confirmation. Unfortunately, it takes quite some time to get through (hours) to their support team and, during my last call on Friday, it is simply a waiting game at this stage. I also received an email on Friday advising that the change could take up to 23 days to be processed.
I have already processed the "additional employer super contributions" through payroll, so the amounts are currently sitting under Payroll > Pay Superannuation awaiting payment.
Is there a way of removing the superannuation amounts currently sitting in Pay Superannuation? I am considering setting up an ART online clearing account and making the payment manually instead.
Otherwise, the amount will remain under "Pay Superannuation" as I intend to pay it manually.
If I do not process it through MYOB and simply leave it unticked, will it just remain there indefinitely, or is there a way to remove it from the "Pay Superannuation" window once it has been paid manually?
