We have been using Payday super since the beginning of April with no issues, we do payroll fortnightly.
A new employee has been with us for the past month, and their super has shown up as returned in our bank account for both pays.
We have received no message of a problem whilst paying the super, both payroll batches show as being completed.
No message has been received from her super fund, or anywhere else telling us that this failed.
My question is, once the reason for the return of funds is established, how do I repay the rejected funds to the employee and adjust the original payday payment which still says ‘completed’.
Thank you
