I Can't view Current Invoices

Question

I can't view current months invoices, I've tried logging off and then back on, but I can't see anything apart from the overdue invoices even when I change the filters. It's obviously very frustrating as I need to view these invoices

Earl_HD · Answer

Hi @Milo1,

Thanks for posting. If the solution shared above didn’t quite do the trick, please reach out to our support team directly and they’ll be happy to help further. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

Milo1 · Answer

hi i have the same problem can you help me .. i cant see all my old invoices all i can see is the outstanding ones

Earl_HD · Answer

Hi @Craigus,

Thanks for posting about this. A good first step is to go directly to Sales > Invoices and reset the filters there, rather than relying on the overdue view. The Invoices page lists all invoices, and you can use the filters at the top to narrow things down by customer, status, type, period/date range, or the search box. For reference, here’s the help page on viewing invoices: Viewing invoices.

If the invoices still don’t appear after resetting the filters and widening the date range, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl