Super for new employees

Question

We have found a very significant problem with the calculation of super for staff. We have found that super is not being calculated for a number of our staff despite their set up being the same as others. All of them have their super fund details entered and some have been working for us for more then 6 months. Any ideas?

Princess_R · Answer

Hi @MickyH75,

Thanks for sharing the screenshot. Based on what I can see, the split Super Guarantee pay item isn’t showing on the pay slip, which is definitely a bit strange. This one needs a closer look, so it’d be best to contact our team directly either by phone or through live chat with MOCA, our virtual assistant.

Before you reach out, one other thing to check is whether those employees are linked to that super payroll category. You could also try processing a dummy pay run for just the affected employees to see if the split Super Guarantee payroll category shows there. It’d also be really helpful if you could grab a screenshot of that before contacting the team.

Cheers,

Princess

MickyH75 · Answer

Hi Princess

I've attached a screenshot of a payslip where this has occurred as well as a screenshot of the SG payroll category which I know works because there are plenty of others who have the same set up.

Cheers

Michael

SuperSetUp_Screenshot.jpg

Payslip_Screenshot.jpg

Princess_R · Answer

Hi @MickyH75,

Sorry for the slow reply. That seems a little odd, especially when their super fund details are correct and they’ve already been working for you for the past few months.

A couple of things worth checking are whether the employee is linked to the correct Superannuation Guarantee payroll category and whether the right calculation basis has been set for that category. If it’s still not calculating after those checks, there may be something in the setup that needs a bit more attention. I’d recommend checking this link as well, especially the section on “How super is calculated,” for more details on how it works.

Cheers,

Princess