Sending an updated event in payroll

Question

Hi there,

I have an imbalance in MYOB payroll summary for the year end STP payroll YTD reporting. Have attempted to send an update but am receiving this error message. Yes, the Company does use Cost Centres but that shouldn't affect sending an update.

Help please!

Thanks, Bronwyn

Earl_HD · Answer

Hi @BronwynHamster,

Thanks for providing the error, super helpful! To fix this, please record this in the Accountright desktop. For STP update events, click Setup > Preferences > System, and set Turn on Cost Centre Tracking: Cost Centres are to Not Required.

If you're still getting the error after following the solution provided above, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl