Pay Superannuation

cathyl

Hi, I have set up my Pay Superannuation and made my first payment on Monday (for the May Superannuation period). Funds have come out of MYOB and come out of Bank Account but have not appeared in the super funds yet.

 

My concern is I may have missed a step. If not and it just takes a while for payments to filter through to super funds I am worried that I won't comply with the new Pay Day Super that is coming into place.

 

Also with my last clearing house I used to be able to print out a contribution report, does such a thing exist paying through MYOB seeing I don't actually log into a clearing house?

 

Happy for any feedback on this.

Genreve_S

Hi @CathyL,
 

I get why it could be worrying, but based on what you described, there isn't a missed step. If you made the payment on Monday, it may still be processing. Pay Super can take around 3–5 business days to show in the super fund.

You also don’t need to log in to a separate clearing house when using Pay Super in MYOB.

 

If you need a report, you can check the Superannuation payments report under Reporting > Reports > Payroll.

 

If it’s been more than 5 business days and it still hasn’t appeared, please contact support so they can check the payment status for you. You can do this by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant.

Regards,

Genreve