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Unable to Prepare BAS Online through MYOB

BCCCC

Unable to Prepare BAS Online through MYOB: have been trying for 2 days, and when i click lodge online and prepare statement I seem to always get the following error. 'We can't get in touch with the ATO right now, so we haven't created any new activity statements for you. This may also affect your ability to edit or lodge forms. Please try again later.' I am on the most current version of MYOB. We have to lodge by tomorrow so not sure what to do

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Accepted answers

AmandaMYOB

Hi all.

The ATO has applied a fix and services have now been restored. Thanks so much for your patience whilst we worked to restore service.

All comments

AmandaMYOB

Hi all.

The ATO has applied a fix and services have now been restored. Thanks so much for your patience whilst we worked to restore service.

Jo_in_Oz

I'm still having the issue. I have been trying daily since Monday 22nd and am continually getting the same message. I have tried all avenues, even BAS Agent, but just cannot lodge. More than 20 times this morning alone. So, the issue is still current!

awob

@MYOB - Any update on this issue? Its been a week since my original request for help along with many others. I appreciate you're working on it but surely there's been some progress in a week?

merkelj

just received a general email update that says "We’re currently experiencing delays affecting Business Activity Statement submissions. You can continue to submit; however, ATO responses & status updates will be delayed.
We apologise for t... " This is the same message that has been up for the last few days.

Most of us can't "continue to submit" as you can't access the system to prepare the statement...

KimMarks

I'm having the same issue and have been trying to lodge since the 20th June with no success and getting the exact same error message. Is there any fix yet?

Removalman

I ended up logging into the ATO because I only needed to add 3 figures. I pulled up the monthly reports in MYOB, added them to the portal, and the BAS is done. Don't wait for MYOB to fix it; call the ATO and let them know, or log into their portal and add the extra figures it needs.

maloneyplumb

I am having the same problem also, have lodge a support case with MYOB today but haven't heard back from them yet. Hopefully no non lodgement penalties from this, would be nice if they would let user know as very frustrating

Carmen88

Hi Support Team,

I am experiencing the same issue.

The message displayed on the page is:

"We can't get in touch with the ATO right now, so we haven't created any new activity statements for you. This may also affect your ability to edit or lodge forms. Please try again later."

I have attempted to access the activity statements and lodge forms three times over the past three days, but the issue persists.

Could you please investigate and advise on how this can be resolved as soon as possible?

Thank you for your assistance.

Carmen88

Hi Support Team,

I am experiencing the same issue.

The message displayed on the page is:

"We can't get in touch with the ATO right now, so we haven't created any new activity statements for you. This may also affect your ability to edit or lodge forms. Please try again later."

I have attempted to access the activity statements and lodge forms three times over the past three days, but the issue persists.

Could you please investigate and advise on how this can be resolved as soon as possible?

Thank you for your assistance.

midnightoil

I've lost count of how many times I've tried over the last week and have had the same message. Kept thinking it must've been a connection issue my end. Guess I'll just keep trying every day and hope they've sorted it SOON!

merkelj

Hi @AmandaMYOB thanks for the update -if the ATO is aware of the issue, are they going to give us extra time to lodge?

AmandaMYOB

Hi all.

We are still in the process of working with the ATO to resolve this issue. We apologise for the inconvenience and will provide updates as they become available. You can subscribe to the status hub for email updates, check it out here.

merkelj

MYOB - any updates on this? I need to process BAS today, I am not an accountant so have no idea how to lodge it any other way. Please help!

awob

I'm having the same problem, I lodged a support request on Thursday (Reference number: 03162088) & a follow up email on Friday. Still haven't heard back.

Mauzy

I am having the same problem. Message on page "We can't get in touch with the ATO right now, so we haven't created any new activity statements for you. This may also affect your ability to edit or lodge forms. Please try again later." I have tried 3 times over 3 days. Please fix!

AmandaMYOB

Hey @Removalman

We haven't put any blocks on your ability to comment on this thread. The system had automatically marked your comments as spam which was why it wasn't displaying.

The team are in the process of working to resolve this ASAP. You can stay notified via the status hub here. Make sure to subscribe for email notifications!

Removalman

they just dont want anyone to know, they never publish other peoples replies, at least im trying to let you know whats going on.

Removalman

They are now aware of it. I was on hold for 2 hours. So they are trying to fix it.

Removalman

why do you reject my replies?

Removalman

I am having the same problem, have been on hold no for 15min to MYOB and it tells me there is an hour wait. I might have to do it the old school way. Not accepted because its helpful and will have to do it the old school way, yet you don't offer support?