Urgent Super payment but failed by MYOB

Question

I am using MYOB AccountRight Plus.

I was trying to pay super today (18/6) so that this contribution is paid before the end of this 2026 FY, but MYOB does not allow to do as below error report:

Can someone please help to solve this urgently so that it can be done in the time frame?

I note that it takes at least a week for the super to arrive the super fund (it should not take that long, that is why I am bit worry as it is now running out of time)

Thank you

Cindy

Genreve_S · Answer

Hi @pandasaigon,

Thanks for the update, and glad to hear the original issue has cleared up.

On your questions:

At the moment, Pay Super payments will usually clear in around 3–5 business days from when the batch is authorised, but it’s still best to allow up to 7 business days overall. That timing can vary depending on when the payment is authorised and how quickly the receiving super fund processes it.

There are really no optimization to make the process go quicker. The best way to avoid delays is to submit and authorise the payment as early as possible, and make sure employee super fund details are correct before sending it through.

From 1 July 2026, super contributions will need to reach the employee’s fund within 7 business days of payday. If the Pay Super step in the payroll workflow still isn’t working properly in your file, please contact support so they can investigate that further.

Regards,
Genreve

pandasaigon · Answer

Finally, the issue appears to be resolved, as the system is working today. I can therefore consider this matter closed.

However, I have noticed that the Superannuation payment function, which is intended to allow Super payments to be made at the same time as payroll processing, is still not working.

As employers will be required to pay Superannuation concurrently with payroll from July 2026, which is now less than two weeks away, this functionality is becoming increasingly urgent. I would expect this issue to be resolved very shortly, ideally within the next few days.

Additionally, could you please advise whether there is any way to reduce the processing time for Superannuation payments? At present, it appears to take up to seven days for a Super payment to reach the employee's Super fund, which seems quite lengthy. Please let us know if there are any options available to expedite the payment process or if improvements to processing times are planned.

Thank you, and I look forward to your update.

Deanna25 · Answer

I too am getting this reply when I tried to pay the Super today - has the system crashed already with everyone using it? Its very frustrating and the support is non-existent. I spent 2 x 2hrs waiting last week to get assistance with moving offline file online.....its a nightmare.