Super Amount Discrepancy Between Pay Run and Pay Super (Accountright)

JDMC

In MYOB Accountright, I attempted to use "Pay Super" today but the super amount in Pay Super for an employee was different from the super amount in the payrun.

 

The payrun was split into annual leave and basic hourly (the employee took 4 hours of annual leave so the hourly wage X annual leave hours taken was entered into annual leave).

 

I checked Payroll Category for any super exemtions on annual leave but there were none.

Also, the super amount in Pay Super did not make any sense at all as it did not tally with the base salary X 12% in the payrun itself.

 

The real numbers are as follows : Annual Leave : $116.00, Base salary : $532.63, Super calculated in the payrun : $77.84 which is correct for the $532.63 + $116 = $648.63. Why then is Pay Super amount for for the same employee for the same payrun showing up as $69.89 in Pay Super?

 

Point to note : This employee works variable hours each week so base wages are not fixed and can be variable week to week. Whereas the employee card file shows 20 hours per week @$29 per hour marked as "Salary".

 

So each week I manually change the base wage based on number of hours worked. Maybe this is the issue. I have already changed the employee card file to "Hourly" and also manually removed the "Amount" in Standard Pay in the employees card file which is now showing as zero.

 

I started a payrun just to see what it looks like after the above and can now see zero's in all columns which will (hopefully) eliminate the discrepancy issue given that only the manual entry each week will be considered in both Pay Run and Pay Super. Will this resolve the discrepancy issue as stated above?

 

I am writing this as my wait period on the phone help line has now exceeded 2 hours and 11 minutes with no sign of anyone from MYOB.

 

Thanks

Jonathan

 

Isaiah_C

Hi @JDMC,

 

Thanks for laying that out so clearly and sorry to hear you were stuck waiting so long on the phone. Based on what you’ve described, yes, changing the employee from Salary to Hourly and removing the amount from their Standard Pay should help stop Pay Super from pulling through an incorrect figure. If an employee is set up as Salary with a standard amount in their card file, that can sometimes cause Pay Super to calculate differently from the pay run, especially when the actual hours and leave are being entered manually each week. Since this employee works variable hours, setting them up as Hourly is the better setup. With the standard amount cleared out, future pay runs should rely on the hours and leave entered in the pay run itself, which should keep the super amount aligned. A couple of things to keep in mind:

 

• run a quick test pay before processing the next live pay, just to confirm the super in the pay run matches what appears in Pay Super
• if the discrepancy still shows after updating the employee setup, it may be worth checking whether an earlier standard pay setting is still affecting the calculation somewhere in the pay history

 

If you keep seeing the mismatch after this change, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can dig a bit deeper into the employee’s pay history and super settings. 

 

Regards,

Sai