Payroll Reports different to STP for one emplopyee

Noeleen2

Payroll Activity & Payroll Register Reports Match, however one employee's STP is not matching.  The pay category is Lump Sum A.    When the employee was terminated I saved a PDF copy of the STP which looked correct.  Now the Lump Sum A is not showing on the current STP.  

Any suggestions, on what needs to be actioned.

Regards

Noeleen

Princess_R

Hi @Noeleens129,

 

Thanks for checking in. It’s a good sign that your Payroll Activity and Payroll Register reports are matching, as that helps narrow things down a bit more. From there, it does sound like the issue is likely tied to how that Lump Sum A amount was reported through STP.

 

A good place to start would be to double-check the ETP payment that was submitted and see if anything there needs adjusting. To help sort it out, you can then either reactivate the employee and send an update event, or re-submit the STP report.

 

Cheers,

Princess