Unable to make a payment on an invoice

Question

Hi all, one of our customers is unable to make an invoice payment because he didn't see any buttons which allows him to make a payment, after putting in his credit card details.

I've tried testing the checkout screen and realised the following two issues

1 - The verification rule for security code "must be 4 characters long" but our credit card security codes are usually just 3 numbers.

2 - No button which allows a user to pay, after putting in their credit card details.

Justine2025 · Answer

Thanks. I have asked the customer to try making another payment and have requested them to let me know how they go.

AmandaMYOB · Answer

Hey@"Justine2025"

The team have been able to identify the issue and have applied a fix. Your customer should now be able to pay without an issue. Sorry for the inconvenience caused!

AmandaMYOB · Answer

Thanks for raising this @Justine2025

I will escalate this to the team for further investigation. Will reach out with an update when I have more information.