Hi, I need to process the employee's unused leave, but the annual leave balance is not showing on the employee's card list. What could be the issue?
Hi @admin1mrr,
This usually points to a setup issue with the employee’s leave entitlement. A good first check is the employee’s Payroll details > Leave tab. That’s where the annual leave balance is shown and where the Annual Leave Accrual pay item needs to be linked correctly for it to appear properly. Once that’s set up, it makes processing unused leave much smoother and keeps the balance easy to track. You can also check this link about leave and entitlements for more info. If the entitlement has already been setup correctly, but the balances aren't still showing when processing, it's best to reach out to our support team. You can contact them on Live Chat via our virtual assistant, MOCA or by submitting a support case via My Account to see what's going on.
Cheers,
Doreen
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