I'm not receiving an SMS to authorise my Pay Super payment today. This is the first time it has happened and my mobile number has not changed. It has worked every time for the six months.
Are there any issues going on with MYOB?
What else can I do?
Hi Amanda,
All working now. Thanks!
Try checking the SMS spam folder of your phone. If you have an iphone, click the menu on the top right-hand corner, select "spam", and if you find your MYOB codes there, you can "mark as not spam" so they come through normally from now on.
I'm having this issue since July 1 this year....any help from MYOB would be appreciated.
After many requests for assistance from MYOB, including hours long wait times to speak to anyone, and MYOB repeatedly closing my case before it was resolved. YOU have solved the mystery.
Thank you. Like you, I had no idea there was a SPAM folder. And there were all my codes.
:-)
Sharing a further update as to the solving of this mystery, in case it assists other people. An extremely helpful person on MYOB phone support suggested that I check the "spam" folder of my iPhone SMS messages (which I didn't even know existed). I found this by clicking the menu in the top left-hand corner of the SMS messages page.
Sure enough, there were about 50 authorisation codes that I have tried to send over the past 2 months.
There is then the option to mark as "not spam" and the codes are now received in the usual way.
Thank you to the person that said to delete your phone no. and replace with partner's no., then re-enter yours again.
It then works
Hi,
My phone settings are correct and this was occurring before the Telstra outage, I have sent an email and waited on hold for two hours and attempted the live chat, have it open for an hours waiting for someone to reply to be, no reply on the live chat and not reply to my email. this issue is stall not rectified for me. Is there a contact to the Pay Super service direct?
How did you go. I still havent heard back from MYOB other than to tell me there are no issues on their end?
I'm having the same issues, i have been on hold to myob for 40 mins
done, still not working
A further update to assist anyone who may be having the same issue.After unsuccessfully emailing, and chat support being unable to assist, I was eventually able to process the Payroll Super payment by being provided the authorisation code from phone support (after a wait on hold of >1.5 hours).My mobile phone number is appropriate authorised, time/date settings set to automatic, etc, so it is not a problem with my phone. I was again informed that the problem is the volume of SMS authorisation codes being requested at the moment, and that the developer is working on a solution.
Hey all.
If you're not receiving codes, it may be worth checking that the time and date settings on your phone are set to automatic and then trying again. We don't have any issues raised with the Pay Super service this morning. If you're continuing to experience a delay when trying to receive the codes, please get in touch with the team via live chat for further assistance.
yep, I was told all of that too.
My experience so far - (1) No answer to my email to myob support 6 days ago(2) Got through on chat support this morning after a lengthy wait - was advised to turn phone off and back on again - when that didn't work, was told to call phone support instead; was told "there may be a delay in receiving the code because a high number of users are requesting SMS codes at the same time"(3) The SMS authorisation code has not worked on any attempt over the past 6 days, so I do not think this is just a site traffic problem(4) About to call phone support (no doubt another lengthy wait) and see if there is anything else that can be done.
Email to Myob with your details and they should be able to rectify for you.
Hi
It is working for me . I processed last Friday and it was fine. Check again later today , hopefully it should work.
Im having the same issues..... please help.
I am having the same issue. I have emailed support 5 days ago but no answer yet.
Same issue. I'm not receiving an SMS to authorise my Pay Super payment, I have attempted all week and still nothing, waited 20 mins and nothing comes through. My mobile number has not changed, I ma the Administrator and mobile number is correct, currently on hold to resolve, nothing on line helps.
Hey @Sam_L @Sharma18
Can you confirm if the codes have come through yet or not? If not, can you please send me a direct message confirming your serial number for the file you're working from.
I am having the same issue. been trying to contact MYOB .
Do I just leave half way as pending authorisation
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