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URGENT - Pay Super SMS Failing on both Essentials and AccountRight Plus

chris106

how are we suppose to comply and trust you to send our super to the right place when you cant even get sms text messages out.

payday super setup on both accounts and wanted to test sms of authorised persons and nothing its said sms code sent to mobile number neither mobiles on accounts received a text code.

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damiencb

Working for me now!!

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Princess_R

Hi FusionElec,

Thanks for checking in, and sorry for the slow reply. Were you able to get your authorisation code? If not, you can try updating your mobile number in the Pay Super settings. If the number starts with 0, change it to +61. If it starts with +61, you can change it back to 0 and make sure to save changes. Please note that only the Pay Super administrator can update this setting.

Cheers,

Princess

FusionElec

I am having the same issue. Calling MYOB means waiting for at least 1 hour. Any solutions on how to fix this please....

damiencb

Working for me now!!

chris106

its very frustrating. The worse thing about it is there is no one to talk to. Wait time if you ring is over 2 hrs and if you hang on which i have tried still not answer after 2 hrs and chat is even worse. Email replies say could be up to 28 days to reply...great job. Just to let you know we just suddenly got sms replies only 30 minutes late and they worked..

damiencb

Yep, same issue for me, SMS for PaySuper not being received. Been trying for an hour.

Please fix urgently.