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Connecting to ATO

Bechadds

Hi for the last couple of days I haven't been able to get Myob to connect with the ATO in order that I can lodge the May PAYGWI. Has anyone else had this problem? It's due on Monday 22nd

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Accepted answers

AmandaMYOB

Hi all.

The ATO has applied a fix and services have now been restored. Thanks so much for your patience whilst we worked to restore service.

All comments

LYG

Thank you. I have lodged mine successfully now.

AmandaMYOB

Hi all.

The ATO has applied a fix and services have now been restored. Thanks so much for your patience whilst we worked to restore service.

LYG

I have the same issue too. Been trying since the 17th.

tess_ats

I suggest you take a screenshot in case the ATO charge you penalties. This is day four in trying. Good luck everyone. PS - I am just a small business user.

tess_ats

Can you confirm that the ATO is aware of this and we won't be charge penalties for late lodgement? It is a waste of our time as well if we have to do so. I have been trying to lodge since Thursday 18th. Thanks, Tess

debm

Same here, BAS due today....grrrrr!

AmandaMYOB

Hi all ( @Bechadds @M1chez @TrudiW )

We are still in the process of working with the ATO to resolve this issue. We apologise for the inconvenience and will provide updates as they become available. You can subscribe to the status hub for email updates, check it out here.

M1chez

Same here. No communication from MYOB. On chat help for 2 hours Friday speaking to no one. Had to run my shop. Phone was on hold for 40min. Small business cannot do this. Now I will ring the ATO which will tell me its a MYOB problem.

TrudiW

Yep, same problem. My monthly BAS is due today, I have been trying since Friday and thought it would be resolved by now (Monday morning). As per usual MYOB are defening in their silence. They send me pointless notifications but nothing to let us know about this major failure. Aparently it is an ATO problem, but some communication would be good.