Super showing as unpaid in Payruns summary but paid OK elsewhere?

Question

Is this a known bug or should I explore further

GeoffreyColwil1 · Answer

Thanks Princess for your clear response - I will pass on the client - I appreciate your efficiency and clarity 
Geoffrey

Princess_R · Answer

Hi @GeoffreyColwil1,

Thanks for checking that and sending the screenshot over. If your super payments have gone through properly and your super reports are looking right, there’s nothing more you need to do for now while we work on a fix. We’ve had a few customers report the same thing, and our team already has a ticket raised to investigate it. At this stage, it looks like a display issue where the Pay Super and Pay Run statuses aren’t syncing correctly. I’ve added your account to the ticket as one of the impacted cases, so the team can see you’re affected too.

Cheers,

Princess