Payday Super for employee working two roles

Question

I have an employee working 2 seperate jobs, so has 2 different employee numbers and 2 payslips trying to pay into their single Super Fund

Looks like MYOB can't handle it, and also the Contact number is disconnected

HurryupHarry · Answer

You've missed the point

The employee has 2 separate jobs, different payrates and separate entitlements and so on.

Effectively 2 separate employees, can't be combined as you suggest

Doreen_P · Answer

Hi @HurryupHarry,

Sorry to hear you were disconnected. This can happen when the same employee has 2 employee cards using the same super fund membership number, which can cause MYOB to trip over the duplicate setup. The best workaround is to:

* Delete the pays made with the other employee card.
* Remove the super details from the other card.
* Reactivate the main employee card.
* Reprocess the pays using the main employee card.

That helps bring everything back under one active record, which makes the super payment easier to process cleanly. After that, our support team will need to do a bit of backend fixing to help the super payment go through successfully. If calling is not playing nice, the smoother options are Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

Cheers,

Doreen

HurryupHarry · Answer