Pay Super not working

Question

I have contacted MYOB several times and on hold on the phone for 2hrs with no reply. I am unable to to run Pay Super it is coming back as denied with code: 4002: is missing for with TFN and Contribution Total I have noticed that in MYOB My Account it only has my first name showing, i am unable to edit it as it tells me to contact support. But of course i don't get a reply anywhere online or by phone. I’m finding this increasingly frustrating and, to be honest, quite stressful when trying to run a business as well. I look forward to a response, hopefully soon.

Isaiah_C · Answer

Hi @glengodbee,

Thanks for your patience, and I’m sorry this has taken longer than expected. We’ve checked your case, and it’s now with our Pay Super team. They’ll take care of it as soon as a team member is available. I understand this has been really frustrating, especially after the time you’ve already spent trying to get help. We appreciate your patience while the team works on this.

Regards,

Sai

glengodbee · Answer

Yes, I had to change a Electronic Service Address for a SMSF. I thought it would be a few minute process. I have been trying to resolve my issue for weeks and cant get any help. They seem to ignor my support requests by marking them as resolved. I have done 3 live chat around 2 hours each including wait times. So good luck trying to get support for an issue.

SCHMTS · Answer

Hi Princess,

Thank you for replying. I Have tried literally everything, tried changing in the Security Settings, says contact support. I have lodged the forms twice. My accountant has been tried as well. Yes, very frustrating!!