Remove access to a 'File User'

Question

Hi,

I am unable to remove access to one particular File User. I am unsure why as I was able to remove access or make inactive other File Users.

Can you please help me?

Regards,

Richard

Genreve_S · Answer

Hi @Richard1052,

Thanks for sharing your difficulty deactivating a user. If it’s only one file user you can’t remove, they usually have a different level of access from the others.

A good first check is to open the user access settings for that file and see whether they’re listed as the file owner or an administrator. If they are, only the file owner or another admin can remove that access.

If you’re still stuck after checking that, I recommend reaching out to our support team. You can reach out by creating a ticket in My Account or connecting to our live chat team through MOCA, our virtual assistant.

Regards,
Genreve