I have processed payroll as normal.
When I go to generate the bank payment file, no transactions appear.
Payday is today - any ideas please.
Waiting for customer support for over an hour........
Hi @PayrollNB,
While you’ve got support in the loop, it’d be worth checking Princess’s response above as well to see which account was used there. Head to Setup > Linked Accounts and make sure the linked account for electronic payments matches up correctly. If you’ve already checked that and it’s still doing the same thing, then support’s definitely the right next stop. And just in case it helps, aside from calling, there are other support options on the Contact Us page too.
Cheers,
Doreen
Having the same issue and currently on to MYOB support
Hi @finance1833,
Sorry for the late reply.
An hour is a long time to be waiting, so thanks for bearing with us. If no transactions are showing when you go to create the bank file, it’s often caused by the linked account for electronic payments not matching the account used in the payroll transaction.
A good first step is to open the payroll transaction and check which account has been used there. Then head to Setup > Linked Accounts and make sure the linked account for electronic payments matches.
Princess
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