I submitted a support request through MyAccount a week ago and have not received any reply.
What is the expected response time?
I am unable to send invoices to my customers from MYOB while this issue remains.
Thanks and Regards,
Adam
Hi @ACGAutomation,
Sorry you've been left waiting, especially with this stopping you from sending invoices.
Our support team's usual turnaround for support requests is around 3–5 business days, but we're currently seeing a higher number of cases than usual, so some replies are taking longer than normal.
If you still haven't heard back after that, send us a private message with your case number and we'll look into it further.
Regards,Genreve
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